Scott Kubie believes in you. If you’re a writer contributing the words on a product team, he believes in you. If you’re a front-end designer or developer tasked with writing, he believes in you. In his book Writing for Designers, Scott sets out a simple path to help you get the writing done. He also […]
Content Strategy Insights podcast
Content Strategy Insights interviews are edifying conversations with content strategists from a variety of disciplines: UX, technical communication, marketing, SEO, publishing, journalism, etc.
Complete list of podcast episodes
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Ilarna Nche: Creating Voice Skills, Actions, and Capsules – Episode 72
Ilarna Nche is an award-winning expert on the technical aspects of building voice applications for Amazon Alexa, Google Assistant, and Samsung Bixby. She designs and develops voice apps for clients who want to capitalize on the branding power that voice products bring to the digital content mix. Ilarna and I talked about: her path into […]
Rebecca Evanhoe and Diana Deibel: Voice Conversation Design – Episode 71
Designing voice conversations requires new skills and new ways of thinking about how people interact with your digital product. Rebecca Evanhoe and Diana Deibel are experts in this new approach to interaction design. Like many content strategists, they are learning on the fly. And they are constantly studying the steady stream of research in their […]
Hannah Kirk: Connecting Technical Writing and Content Strategy – Episode 70
Hannah Kirk has great ideas about how technical writing and content strategy can support each other. She’s not a typical tech writer. She loves and appreciates technical documentation and enjoys practicing it. But she has always been more interested in strategy. And she has always spent a lot of time thinking about how content is […]
Carrie Hane: Content Strategy as a System – Episode 69
Carrie Hane sees content strategy as a complex information ecosystem, not a simple stream of publications. Looking at content strategy as a system helps her give her clients a more complete picture of how content works. Carrie and I talked about: her recent decision to describe herself professionally by the activities she does instead of […]
Nam-ho Park: People-First Digital Experience Design – Episode 68
Nam-ho Park is a digital strategist who always puts people first and technology last. Nam-ho first designed experiences for people as an architecture student at Columbia University. The appreciation he developed then for the importance of genuinely human-centered design practice serves him well today. In fact, he hopes that we’ll someday drop the word “digital” […]
Andy Fitzgerald: Information Architecture for Digital Content – Episode 67
Andy Fitzgerald is an information architect who focuses on content for digital experiences. He helps organizations bridge the gaps between their users’ human needs and the constraints and requirements of their digital systems. A website or other digital product will always have an information architecture. Being purposeful and intentional about its design yields better digital […]
Jack Molisani: Content Strategy Events – Episode 66
Jack Molisani knows how to put on an engaging and edifying professional conference. He founded and organizes the LavaCon technical content strategy conference, which draws hundreds of content professionals to cities like New Orleans and Portland each year. Jack has experimented over the years with virtualizing parts of his conferences, and he shares in this […]
ConveyUX Strategy Panel: Balancing Quantitative and Qualitative Perspectives – Episode 65
Back in early March, when it was still safe to gather in person, we convened a panel of UX strategy experts at the ConveyUX conference in Seattle. Cora Cowles is Associate Experience Director at Huge Detroit Laura Joss is Global Director of the Design Research team at Motorola Brent Summers is Director of Marketing at […]
Elly Searle: Fierce UX-Writing Advocacy – Episode 64
Elly Searle is a fierce advocate for UX writing. Like any UX professional, her advocacy starts with the end users of the products she works on. But Elly is probably best known for her work advocating for pay equity for her content teams. Thanks to her efforts, Elly’s writers are treated the same as their […]