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content ops

Rahel Anne Bailie: The Content Empress – Episode 86

November 5, 2020 by Larry Leave a Comment

podcast cover art for interview with Rahel Anne Bailie, leading content operations expert

Rahel Anne Bailie has earned the title Content Empress. One of the original cohort of content strategists, over the past couple of decades she has become a leading expert on content operations. While she focuses on content, she might better be described as a business analyst and consultant who helps companies with their digital transformation. […]

Filed Under: Content Strategy Insights Tagged With: content ops, history of content strategy, Rahel Anne Bailie

Rob Mills: Content Operations – Episode 53

September 16, 2019 by Larry Leave a Comment

podcast episode cover image of Rob Mills, Head of Content at GatherContent

Rob Mills thinks a lot about content operations. As Head of Content at GatherContent, which provides a content operations platform, he both manages and writes about content ops. So, yes, this episode gets a little meta at times ๐Ÿ™‚ Rob sees the growing multidisciplinary nature of content work as a “fun challenge.” He revels in […]

Filed Under: Content Strategy Insights Tagged With: content ops, Rob Mills, workflows

Colleen Jones: The Content Advantage – Episode 47

June 16, 2019 by Larry Leave a Comment

podcast episode information with photo of Colleen Jones, author of "The Content Advantage"

Colleen Jones is a Jedi Master of content effectiveness. She helps organizations plan, create, and improve operations that produce user-focused content. Colleen and I talked about: her return to consulting after 9 months leading the content team at Mailchimp content effectiveness – how it’s a needed new way of measuring content succcess that fits conceptually […]

Filed Under: Content Strategy Insights Tagged With: Colleen Jones, content effectiveness, content intelligence, content ops

Blaine Kyllo: The Power of Content Governance – Episode 41

March 18, 2019 by Larry Leave a Comment

Blaine Kyllo helps enterprises understand and optimize their content processes. A key part of his work is helping his clients develop governance models that keep content operations on track. Blaine and I talked about: his background in journalism and publishing how large enterprises tend to have the big, sticky problems that governance can solve how […]

Filed Under: Content Strategy Insights Tagged With: Blaine Kyllo, content ops, governance, processes

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  • World Information Architecture Day Phoenix talk, “UX & Information Architecture: 2 concept, 3 views,” February 26, 2021
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About Elless Media

Elless Media is the home of Larry Swanson’s content strategy and UX writing consultancy and the Content Strategy Insights podcast.

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