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emotional labor

David Dylan Thomas and Dayana Kibilds: Cognitive Load and Emotional Labor – Episode 122

July 26, 2022 by Larry Leave a Comment

podcast cover art for interview with Dayana Kibilds and David Dylan Thomas on cognitive load and emotional labor

As content strategists and designers we do our best to create experiences that inform and empower our users. Unfortunately, we sometimes fall short of perfect, human-centered, user-focused design practice. Two of our most common failings occur when we bombard our users with excessive cognitive load and impose on them unnecessary emotional labor. David Dylan Thomas […]

Filed Under: Content Strategy Insights Tagged With: cognitive load, David Dylan Thomas, Dayana Kibilds, emotional labor, higher education

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Elless Media is the home of Larry Swanson’s content strategy, content modeling, and information architecture consultancy and the Content Strategy Insights podcast.

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