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Rachel McConnell

Rachel McConnell: Content Operations Leadership – Episode 93

April 1, 2021 by Larry Leave a Comment

podcast cover art for interview with Rachel McConnell, content operations leadership expert

In Rachel McConnell’s world, if content strategy is the engine, then content operations is the oil that keeps it running smoothly. Rachel leads one of the biggest content operations in the world, a team of 100 content designers and editors at BT, a large communications services company in the UK. Her team is a mix […]

Filed Under: Content Strategy Insights Tagged With: content ops, leadership, Rachel McConnell

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2023 conferences and workshops

  • Utterly Content (moderating AI panel), February 27-March 2
  • This is Service Design Doing Executive School (attending), March 6-10
  • The European Chatbot & Conversational AI Summit (attending), March 14-16
  • Confab (attending), May 2-3
  • The Knowledge Graph Conference (co-chairing content track), May 8-12
  • Decoupled Days (co-organizing), August 16-17

About Elless Media

Elless Media is the home of Larry Swanson’s content strategy, content modeling, and information architecture consultancy and the Content Strategy Insights podcast.

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