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Emily Triplett Lentz: Inclusive Content – Episode 52

September 3, 2019 by Larry Leave a Comment

podcast episode cover image of Emily Triplett Lentz, content inclusion expert

Emily Triplett Lentz is committed to making her content as welcoming as possible to everyone who encounters it. Her inclusive-content work not only ensures that traditionally excluded groups feel included. It also delivers stronger business results and promotes better writing. We talked about: her background as a writer and content strategist their focus at Help […]

Filed Under: Content Strategy Insights Tagged With: customer experience, CX, diversity, Emily Triplett Lentz, inclusion, style guide

The Evergrey: Conversational Journalism – Episode 50

August 5, 2019 by Larry Leave a Comment

Content Strategy Insights logo and photo of The Evergrey Local Director Caitlin Moran and WhereBy.Us Vice President of Local Monica Guzman

Mónica Guzmán and Caitlin Moran are thoughtful practitioners of a new kind of reporting – conversational journalism. Their team at WhereBy.Us builds community in five U.S. cities with newsletters that engage their readers in ways that old media couldn’t. I invited Monica and Caitlin to the podcast because I was impressed with how they had […]

Filed Under: Content Strategy Insights Tagged With: conversational content, conversational journalism, style guide, voice & tone guide

Kate Saul & Andre Francisco: The 18F Content Guide – Episode 32

September 14, 2018 by Larry Leave a Comment

18F Content Guide - Kate Saul & Andre Francisco

Kate Saul and Andre Francisco work at 18F, an internal government agency that helps other federal agencies improve their digital services, including web content. Soon after the agency’s founding they discovered that they would benefit from having a reference guide – the 18F Content Guide – for both their organization and their clients. We talked about: Andre […]

Filed Under: Content Strategy Insights Tagged With: Andre Francisco, governance, Kate Saul, style guide, voice & tone guide

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About Elless Media

Elless Media is the home of Larry Swanson’s content strategy, content modeling, and information architecture consultancy and the Content Strategy Insights podcast.

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