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task analysis

Debbie Levitt: Journey Mapping and Task Analysis – Episode 140

April 5, 2023 by Larry Leave a Comment

podcast cover art for interview with Debbie Levitt, expert on customer journey mapping and task analysis

Any business you ask will claim to be focused on their customers’ needs. But it can be hard to find companies that embody actual customer centricity in their design and business processes. Debbie Levitt helps companies discover the actual pathways that their customers are taking and shows them how they can help customers accomplish the […]

Filed Under: Content Strategy Insights Tagged With: customer journey mapping, Debbie Levitt, task analysis

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2023 conferences and workshops

  • Utterly Content (moderating AI panel), February 27-March 2
  • This is Service Design Doing Executive School (attending), March 6-10
  • The European Chatbot & Conversational AI Summit (attending), March 14-16
  • Confab (attending), May 2-3
  • The Knowledge Graph Conference (co-chairing content track), May 8-12
  • Decoupled Days (co-organizing), August 16-17

About Elless Media

Elless Media is the home of Larry Swanson’s content strategy, content modeling, and information architecture consultancy and the Content Strategy Insights podcast.

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