Preston So is an expert in both omnichannel strategy and voice design, as well as a number of other digital business and design practices. As communications channels proliferate and the variety of digital devices grows, we need strategies to give our customers and users a consistent experience, no matter where they are or how they […]
voice design
Ilarna Nche: Creating Voice Skills, Actions, and Capsules – Episode 72
Ilarna Nche is an award-winning expert on the technical aspects of building voice applications for Amazon Alexa, Google Assistant, and Samsung Bixby. She designs and develops voice apps for clients who want to capitalize on the branding power that voice products bring to the digital content mix. Ilarna and I talked about: her path into […]
Rebecca Evanhoe and Diana Deibel: Voice Conversation Design – Episode 71
Designing voice conversations requires new skills and new ways of thinking about how people interact with your digital product. Rebecca Evanhoe and Diana Deibel are experts in this new approach to interaction design. Like many content strategists, they are learning on the fly. And they are constantly studying the steady stream of research in their […]